Owner FAQs

Your Frequently Asked Questions Answered

Are you licensed?

Yes, our team is licensed and complies with all state regulations for property management. We maintain the necessary certifications to provide professional and legal property management services.

Can I reach you after hours?

Yes, we provide 24/7 support for emergencies. For non-urgent matters, you can leave a message or email us, and we’ll respond promptly during business hours.

Can you put the money directly into my account?

Yes, we offer direct deposit for owner payments. Funds are typically transferred to your account on a set schedule, ensuring timely and secure payments.

Do I get to see the lease or sign it?

Yes, you’ll have the opportunity to review and approve the lease before it’s signed. However, as your property manager, we typically sign the lease on your behalf to streamline the process.

Do you sell real estate too?

Yes, in addition to property management, we can assist with buying or selling real estate. We work closely with investors looking to expand or reduce their portfolios.

How and when do I get my checks?

Rental income is distributed via direct deposit on a regular schedule. Typically, you’ll receive payments by the 15th of each month, accompanied by a detailed statement.

How is rent collection handled?

We use an online rent payment platform that allows tenants to pay electronically. We also enforce late fees and follow up promptly with tenants who fall behind on payments.

How long of a lease do you sign?

Most of our leases are for 12 months, but we can customize lease terms based on your preferences and the property’s needs.

How much security deposit do you charge the tenant?

Our standard policy is to collect a security deposit equal to one month’s rent. However, this amount may vary depending on local regulations or specific property requirements.

How soon can you start managing my property?

We can typically begin managing your property within a week, depending on how quickly we complete the onboarding process, including inspections and documentation.

What type of properties do you manage?

We specialize in single-family homes and small multi-family properties. Our focus is on providing tailored services that maximize returns for our owners.

What type of reports do I get and how often?

We provide monthly financial reports, including income statements, expense reports, and rent collection details. These are accessible through your owner portal.

Who holds the tenant security deposit?

We hold all tenant security deposits in a separate escrow account, compliant with state and local regulations.

Suggested Additions

What is your tenant screening process?

We conduct a thorough screening process, including credit and background checks, employment verification, and rental history reviews. Tenants must meet our income requirements and other criteria to qualify.

Do you handle evictions?

Yes, we handle the entire eviction process, including filing notices, coordinating with legal professionals, and ensuring compliance with local laws. Our goal is to resolve issues quickly and minimize disruptions.

What maintenance services do you provide?

We coordinate all maintenance and repairs, from routine issues to emergencies. Our team works with vetted vendors to ensure quality work at competitive rates.

What are your management fees?

Our management fees are competitive and transparent. We charge a monthly percentage of the rent collected and offer additional services, such as leasing and maintenance coordination, at set rates.

How do you market vacant properties?

We use a combination of online platforms, professional photography, and automated scheduling tools like ShowMojo to ensure your property is marketed effectively and rented quickly.

Do you require a management agreement?

Yes, a management agreement outlines our responsibilities and terms of service. It protects both parties and ensures clear expectations.

How do you handle tenant complaints or disputes?

We address tenant concerns promptly and professionally. Tenants can submit complaints through our online portal, and we work to resolve disputes fairly and efficiently.

Do you offer owner portals for account access?

Yes, we provide a secure owner portal where you can access financial reports, maintenance updates, and other important documents at any time.

Your Frequently Asked Questions Answered

Are you licensed?

Yes, our team is licensed and complies with all state regulations for property management. We maintain the necessary certifications to provide professional and legal property management services.

Can I reach you after hours?

Yes, we provide 24/7 support for emergencies. For non-urgent matters, you can leave a message or email us, and we’ll respond promptly during business hours.

Can you put the money directly into my account?

Yes, we offer direct deposit for owner payments. Funds are typically transferred to your account on a set schedule, ensuring timely and secure payments.

Do I get to see the lease or sign it?

Yes, you’ll have the opportunity to review and approve the lease before it’s signed. However, as your property manager, we typically sign the lease on your behalf to streamline the process.

Do you sell real estate too?

Yes, in addition to property management, we can assist with buying or selling real estate. We work closely with investors looking to expand or reduce their portfolios.

How and when do I get my checks?

Rental income is distributed via direct deposit on a regular schedule. Typically, you’ll receive payments by the 15th of each month, accompanied by a detailed statement.

How is rent collection handled?

We use an online rent payment platform that allows tenants to pay electronically. We also enforce late fees and follow up promptly with tenants who fall behind on payments.

How long of a lease do you sign?

Most of our leases are for 12 months, but we can customize lease terms based on your preferences and the property’s needs.

How much security deposit do you charge the tenant?

Our standard policy is to collect a security deposit equal to one month’s rent. However, this amount may vary depending on local regulations or specific property requirements.

How soon can you start managing my property?

We can typically begin managing your property within a week, depending on how quickly we complete the onboarding process, including inspections and documentation.

What type of properties do you manage?

We specialize in single-family homes and small multi-family properties. Our focus is on providing tailored services that maximize returns for our owners.

What type of reports do I get and how often?

We provide monthly financial reports, including income statements, expense reports, and rent collection details. These are accessible through your owner portal.

Who holds the tenant security deposit?

We hold all tenant security deposits in a separate escrow account, compliant with state and local regulations.

Suggested Additions

What is your tenant screening process?

We conduct a thorough screening process, including credit and background checks, employment verification, and rental history reviews. Tenants must meet our income requirements and other criteria to qualify.

Do you handle evictions?

Yes, we handle the entire eviction process, including filing notices, coordinating with legal professionals, and ensuring compliance with local laws. Our goal is to resolve issues quickly and minimize disruptions.

What maintenance services do you provide?

We coordinate all maintenance and repairs, from routine issues to emergencies. Our team works with vetted vendors to ensure quality work at competitive rates.

What are your management fees?

Our management fees are competitive and transparent. We charge a monthly percentage of the rent collected and offer additional services, such as leasing and maintenance coordination, at set rates.

How do you market vacant properties?

We use a combination of online platforms, professional photography, and automated scheduling tools like ShowMojo to ensure your property is marketed effectively and rented quickly.

Do you require a management agreement?

Yes, a management agreement outlines our responsibilities and terms of service. It protects both parties and ensures clear expectations.

How do you handle tenant complaints or disputes?

We address tenant concerns promptly and professionally. Tenants can submit complaints through our online portal, and we work to resolve disputes fairly and efficiently.

Do you offer owner portals for account access?

Yes, we provide a secure owner portal where you can access financial reports, maintenance updates, and other important documents at any time.

Don't Just Take Our Word For It

Don't Just Take Our Word For It

1515 N Warson Rd. Suite #133, St. Louis, MO 63132

Copyright © Turn Key Up Investments LLC

1515 N Warson Rd. Suite #133, St. Louis, MO 63132

Copyright © Turn Key Up Investments LLC